Our Militaria business is run in our limited spare time. We do not have a physical shop or sell via Antiques Fairs or Militaria shows. We operate solely by mail order and do not offer an 'order and collect' service. Simply order and pay via this website and we will mail the items to you.
Postage fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to weight, value and size of the packed items. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We use UK Royal Mail for almost all of our deliveries. If it is more cost-effective, we sometimes use a cheaper courier for large items such as a quantity of military hats.
In all cases, we retain 'proof of posting' documents and ensure that postal compensation arrangements are adequate to cover the value of the goods that we send.
The Militaria business is run in our spare time (normally at weekends). We despatch orders several times each week, but not every day.
Please be patient. - this is a small family business which is run in our spare time. Occasionally we have holidays and catch-up with orders when we get home.
UK Orders. Depending on insurance value, mail is sent by First Class post, Signed-For, or Special Delivery: all are normally next-day delivery within the UK.
Overseas Orders. Depending on insurance value, mail is despatched by Royal Mail Air Mail, International Signed-For, or Airsure. Delivery time-scales are shown on the Royal Mail website.
Although First Class Mail is normally an overnight service within the UK, the Royal Mail does not regard an item of First Class mail as 'lost' until 15 'working days' after the due date of delivery. For items sent to other European countries, this is 20 working days. For the rest of the world, this is 25 working days after the due date of delivery. We cannot begin any compensation claim or give a refund until that time has elapsed.
Very occasionally, items are lost in transit and we regard it as the sender's responsibility to deal with this as follows:
To give you confidence in buying by mail order, everything we send is 'on approval' - if the item you receive is not what you want, simply send it back well-packaged, within 7 days of receipt. We only sell items that we believe are genuine and in good condition, and we ask that you pay postage costs both ways so that we are not out of pocket. Despite you paying the postage, mail order is still a lot cheaper than driving to a Militaria fair, auction or shop in town.
Refunds. Our bank charges us a fee for every cheque we issue. Most of our customers are collectors who return time and again for more insignia from us. Unless you request otherwise, we prefer to hold small refund amounts as a credit against your future purchases. The exception to this is if you originally paid via PayPal, in which case we will send you a refund via PayPal. We will only issue a refund after we have received the returned goods from you or after the Royal Mail delivery has been officially declared 'lost'.
Cancelling an Order. If you decide to cancel an order before it has been despatched, please use our website message form to the cancel the order.
Our address for all correspondence is -
Ian G Kelly (Militaria)
P.O. Box 66